Amid many reports coming out about the impact of Enterprise 2.0, Accenture has published its own report “Web 2.0 and the Next Generation of Public Service,” specifically addressing public-sector implementations.

The report is more qualitative than quantitative and is based on the company’s experience working with governments around the  world. Accenture says it has developed a Public Service Value  Governance Framework "based on the findings of a series of Global Cities Forums  the company conducted in major metropolitan centers around the world beginning  in 2007". To date, it has conducted 13 forums, with five more later this year, in Austin, Texas; Johannesburg, South Africa; Mexico City,  Mexico; New Delhi, India; and Rio de Janeiro, Brazil.

One key finding: Greg Parston, director of Accenture’s Institute for Public Service Value, says:  “The era of ‘e-government’ is now moving to ‘e-governance’ ... driven by citizens, and  public-sector leaders"  who are trying to figure out "how to use Web 2.0  technologies to improve services to, and more deeply engage with, their  citizens.”

What are your experiences with collaborative technologies? Is it a compliance nightmare or do you find more gain than pain?