Customer Centricity 2.0: Turning Consumers Into Producers: Chicago, IL
Created on: Nov 1, 2008 1:01 AM by briangillooly - Last Modified: Nov 1, 2008 1:01 AM by briangillooly
Providing a rich customer experience is one of the foundations for a successful business. Learn how to create a compelling customer environment, because ensuring that customers get the products or services that they want, when they want them, how they want them, and at the price they want them for has taken on a new urgency in the Web 2.0 world. Real-time product information and pricing has become transparent to consumers, and that’s pushed businesses to make more customer-driven decisions not just at the point of sale, but throughout the supply chain.
This Smart Enterprise Exchange will examine the ways in which companies can integrate their customers into their production process and manage their infrastructures to support the transparency, speed and decision-making agility that such integration requires. The informative event is followed by an exquisite evening of wine-tasting and dining for guests and their spouses.
Among the topics explored:
- How market-dominant companies are incorporating customer feedback across their extended supply chain; learn from experts how to do the same for your enterprise
- The strategies businesses are adopting to improve visibility, flexibility and security to support increased customer involvement; the right model leads to proven financial results
- The impact a customer-driven initiative has on decision support, order processing, call centers, inventory management, procurement and other supply-chain functions; you can't succeed without a seamless partnership with your business counterparts
- The ROI and business justifications for customer-driven infrastructure investment; learn how to state your case for these process improvements during budget time
 | Brian Gillooly Editor-in-Chief InformationWeek Events |
 | M.S. Krishnan Management Professor and Author |
 | John W. Von Stein Executive Vice President and Chief Information Officer Options Clearing Corp. |
 | Stephen C. Savage Corporate Senior VP & CIO CA, Inc. |
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