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4 Posts tagged with the skills tag
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You’re doing well in your career. You’re dedicated, skilled, technically competent, a recognized leader in your company and a valued employee. Your performance reviews are excellent, and your manager has complete confidence in your abilities. So why would you want (or need) an executive coach?

 

This is a good question to consider, so I offer some insights here that apply generally and also specifically to IT execs who want to flourish in their careers. First, in a recent article in The New Yorker magazine, a renowned surgeon talked about getting a specialized surgeon’s coach who could give him feedback on how he performed in the surgical suite. Although his outcomes were good, his reputation was impeccable and his interpersonal skills were excellent, he felt he was too comfortable, and wondered how he really did in all aspects of his work life and how he could improve. Knowing that he could not be objective about his own behavior, the surgeon decided that an outside set of eyes and ears would provide a mirror to his actual behavior. He wanted to improve, so he hired a coach.

 

Also consider this: In their book, Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives, Nicholas Christakis and James Fowler write about how changes in medicine, technology or finance will not work effectively without the appropriate behavioral change in the user. You can give out millions of mosquito nets to prevent malaria, but if people do not use them, they are useless. Vaccines prevent illnesses as long as people get vaccinated. The authors call this phenomenon "bio-social science" and think that in the 21st century, it is key to changing behavior.

 

How does this related to IT executives? It’s often said that people with technical training put less emphasis on interpersonal skills. But behavioral change requires a change in how we perceive the world and a trusted way to learn the new behaviors. Having a coach to reflect and build on what you do well is part of how extremely successful people stay at that uppermost level. They can assess your skills and work on nuanced behavior may result in better outcomes for you and your business team.

 

If we become complacent in what we do and stop striving for better outcomes when we are already successful, we also assume that we cannot change the behavior of others—an important trait for high-level managers. Many also think executive coaching is meant for the problematic or dysfunctional individual. But, in fact, all of us could benefit from the outside perspective on our behavior that coaching provides.

 

As The New Yorker article suggests, just as the best opera singers have singing coaches, the most celebrated athletes continue working with personal trainers — even when they are regarded as the best in their sport — and the top CEOs have coaches to use as sounding boards, shouldn't you have an executive coach as well?

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As an  executive coach, I have had many individual clients who were not good managers or strong leaders. A poor manager impacts the  team negatively, which often leads to lower productivity and inadequate  results.

 

I have also coached great leaders, adored by their teams, who  accomplish amazing results but cannot get along with a terrible boss. In both  cases I wondered, what is a "good boss," and why does coaching work to make them  more successful?

 

A recent New York Times article, March 13, 2011,  described the process that Google, (the mega-giant of information) used in  ascertaining what is a productive, successful leader as measured by their teams.  The Google HR folks looked at several years worth of data, massaging the  information into numerous categories in order to discover what made a "good"  leader. After the complex process was completed, Google's HR folks came up with  8 significant traits.

 

What was most interesting about the ranking of these 8  traits was that coming in dead last -- remember this is Google, the king of  technology, the master of information -- was "technical expertise!"

 

At the other end of the spectrum, the  two most vital traits for successful leadership was having a clear  vision for the team and connecting with team members in more social terms.  In other words, good bosses know where they are going and make consistent,  quality time for the individuals who need to get to the goal. Team  members willingly followed bosses they trusted with the team's  success.

 

It turns out that even at Google, leadership is not about the  hard skills, but rather about the soft ones. People leave companies when they  have a bad boss. They thrive when they feel involved, valued, communicated with,  and when they trust their leader.

 

I am not sure that hundreds of pages of data were needed to prove that the leaders and bosses at Google have the same traits as  the leaders elsewhere. Research has shown the same results over and over again.Yet, when Google did the analysis, their results were similar.

 

Executive coaching enhances social soft skills and eliminates behaviors that get in  the way of success. In fact, what does Google do for their less-than-good leaders? You  guessed it. They get the individual a coach!!
This blog first appeared on DLS Coaching's web site.
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So much has been written in the last few weeks, both pro and con, about raising children in the so-called “Chinese” Tiger Mom method. Included in this method is having high expectations, practicing behaviors that give rise to success, and being totally committed to that success. (I am not going to discuss what success means in this blog posting nor go into Amy Chua’s book, Battle Hymn of the Tiger Mother).

 

 

One of the underlying assumptions in this Tiger Mom-philosophy is that intelligence is the most important factor, and that focusing on skills that enhance academic accomplishment, will lead to success. What is not stressed is the importance of what I call, Emotional Intelligence, and how self-awareness and being socially savvy leads to higher levels of success.

 

 

From MSNBC’s Morning Joe host Willie Geist (no, this is not sarcasm on my part), who has said that the best leaders are those who can build strategic relationships, to David Brooks of the New York Times who wrote, “They (kids raised this way) grow up skilled and compliant but without audacity to be great”, the notion is that there is more to happiness, success and greatness than academic excellence, highly refined technical aptitude or high IQ.

 

 

So what does all this have to do with Executive Coaching and the CIO? Over the years, I would say that the majority of coaching I have done is to enhance and build on executives’ Emotional Intelligence. Executive coaching is, first and foremost, about believing that the executive will succeed, similar to the Tiger Moms’ belief that the child will succeed. Both the coach and the Tiger Mom look at building new skills as practicing new behaviors. One of the major differences in the way I approach coaching, and there are many, is that my executive coaching stresses the importance of Emotional Intelligence. These skills are as important, if not, more important than the technical and scientific skills that got the executive to their current position.

 

 

Many executives reach a level where leadership is required, and that means knowing yourself  (self awareness) and how to motivate others to reach a specific goal (social awareness). This is where Emotional IQ comes in. Often, a technology expert has been rewarded for skills possessed in mastering technology (similar to those high-IQ 'Tiger' children), and not necessarily for understanding the culture of the organization, the people they work with, or how their behavior impacts the world of work. However, it is the CIO who has the ability to communicate the message, understand the organization, and is self-aware, who is usually the most successful.

 

 

I have found that those at the top are not always the smartest in terms of traditional IQ, but most have superb Emotional Intelligence—and that’s something that may be overlooked by Tiger Moms who are grooming future leaders.

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Our recent research has focused on identifying the specific leadership skills that distinguish great CIOs. The findings from our study, used as the basis of the book I co-authored, The CIO Edge (Harvard Business Review Press, 2010), are meant to generalize to a broad audience of CIOs. But what happens, we asked, when focusing on just one particular group — Global CIOs? What do they need to succeed and achieve stellar results, and do their requirements differ from CIOs who aren’t leading on a global stage?

 

My conclusion is that one of the seven skills my co-authors and I profiled in the book —namely, “Embracing Your Softer Side” — takes on a particular significance in a global context. This is the skill set that is perhaps the most difficult to manage across cultures and time zones, but also the one with the largest upside impact when practiced successfully.

 

It has often been said that CIOs — with their technical backgrounds and focus — are not as adept at “soft skills” as some other executives. We believe that not only is this changing, but that these skills are critical when it comes to dispersed workgroups. Three skills in particular are key to effectively building and managing relationships in an international context, and the first is understanding. Clearly, people are different across the world, and some differences matter more than others. The trouble is that determining which ones matter and how they matter isn’t always clear. A deep understanding of both the individual and the surrounding cultural context is required to make this all come into focus.

 

Also essential to building understanding is being open and receptive. The trump-card skill here is listening: Not just hearing but listening. If you are to truly understand someone’s ideas, beliefs, aspirations and concerns, you need to exercise your patience, restrain your own desire to talk, and truly listen.

 

Humor, surprisingly, also plays a role. By establishing a light, but still productive tone to your interactions and allowing humor to surface, you give others an opportunity to express themselves and you also gain a glimpse into who they are.

 

And it’s important to note that understanding is a two-way street. It is just as important for you to give of yourself as it is to draw others out. As a result of being fair and caring, high-performing CIOs engender a deep sense of loyalty and “followership,” even when tough decisions are called for. Likewise, the ability to relate to all kinds of people fosters a bond and a platform for collaborative relationships and working through tough issues. Finally, personal disclosure of the appropriate type and frequency gives others the opportunity to know “the real you.”

 

Bridging Distances
While this advice may appear to be straightforward, it leads to the central paradox in being a global CIO — you can actually gain strength as a leader by being vulnerable. In other words, by demonstrating vulnerability — hoping that others will open themselves up in return — successful CIOs, like other executives, are creating an environment that facilitates understanding and sets the stage for stronger relationships. Distance is an important consideration here — the farther away you are from others, the more you have to draw them in.

 

The role of technology is paradoxical as well. Obviously, technology has enabled us to become instantly connected to one another across any distance. And yet, a misuse or overreliance on technology can cause as many stumbling blocks as it eliminates — particularly when it comes to building relationships and solving complex matters that tap into emotions, beliefs and personal values.

 

Sometimes the old-fashioned, people-to-people skills just can’t be replaced. By embracing your soft side and showing a willingness to be vulnerable, you become more connected to your team, which can make a very large and impersonal world just a bit smaller and more manageable.

 


George Hallenbeck is Director of Intellectual Property Development at Korn/Ferry Leadership & Talent Consulting based in Singapore. He is also co-author, along with Graham Waller and Karen Rubenstrunk of The CIO Edge, published last year by Harvard Business Review Press.

George is a member of Smart Enteprise Exchange and can be reached on the community. A version of this blog appears in George’s Thought Leadership blog here.



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