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Editor's Notes

2 Posts tagged with the services tag
1

What’s up with cloud computing? It’s been more than a year since major service providers — Amazon, Microsoft and Google — joined dozens of software companies to offer hosted services for business applications, infrastructure and development platforms. The buzz has been continuous and loud.

 

Many pundits told us that large, risk-averse businesses were leaning toward private clouds — where they hosted apps themselves for internal customers — versus public clouds. In his recent blog, for instance, Ted Ritter wrote that the Nemertes Research 2011/12 enterprise IT benchmark study found “very high interest in private clouds. In fact, 35 percent of the 240 organizations participating in the benchmark will have a private cloud within the next two years.”

 

And as far back as last year, blogger Robin Bloor wrote: “It’s difficult for a CIO today not to be considering a cloud-related strategy. Over the past three years, these hosted services have acquired marketing sparkle, and every IT vendor worth its socks has developed offerings.”

 

Ravi Rajagopal, Vice President, Cloud Strategy, CA Technologies, also wrote that “74 percent of enterprises have deployed a cloud service and have allocated up to 30 percent in cloud spending, and about 70 percent of enterprises are investing in building private clouds,” based on an Avanade 2011 Cloud Global Survey.

 

The verdict on cloud adoption sounds pretty clear, right? Well, maybe not. Just last month at the Interop New York conference, Lauren Nelson, Researcher at Forrester Research, said that very few organizations have actually implemented internal private cloud environments.

 

Nelson said that just 6 percent of those surveyed had internal private clouds in place in early 2011. And at another session I attended, Great Debate: We Will Always Have Private Clouds, industry analysts avidly debated the merits and the future of private clouds. One team's job was to persuade you that we'll always have on-premises private clouds, and the other's job was to argue that we'll eventually move to a utility model where you never touch your servers.[More on this session to follow].

 

Even this far along the adoption curve, then, it seems as if we’re running into definitional differences over what constitutes a private cloud. Forrester says it should have characteristics such as automated deployment and management, self-service access, shared architecture between business units, and pay-per-use billing.

 

Ritter noted that “When analysts talk about private clouds, we assume everyone is on the same page: A cloud is a metered, multitenant, accessible, elastic and self-provisioned service offering.” While most enterprise IT professionals agree with these characteristics, he says they also resist automated self-provisioning.

 

Perhaps, that’s why Timothy Chou, an early cloud advocate, chooses to describe cloud services as data center, compute and store, application and platform services rather than public versus private cloud in his primer here. And Andrew McAfee, author and digital business professor at MIT, in the current issue of Harvard Business Review offers an insightful blog about what CEOs need to know about the cloud here, with lots of perceptive comments noted by readers. Perhaps the fine-tuning is a sign that the market is maturing.

 

How is your business approaching cloud services? Our current poll on Smart Enterprise Exchange so far indicates more enterprises using cloud than not—but many are still in the early stages. Perhaps CA Technology VP George Watt’s assessment is most accurate when he says: “Cloud computing is like a band that took 20 years to become an overnight success.”

 

We will be offering additional insights and thought leadership regarding private, public and hybrid clouds in the next few months. Meanwhile, please take the poll and add your vote as well as your comments to this ongoing discussion.

 

 

Paula Klein

Editor and Community Manager

Smart Enterprise Exchange

0

May 2009 in Editor's Notes

Posted by Paula Klein May 1, 2009

Everyone wants to work smarter, leaner and with greater productivity — these are standard business goals. From factory floors to corner offices, executives strive to make business processes more automated and less labor-intensive. Why, then, has it taken so long to achieve this?

 

For many years, academic minds have pored over research data and experimented with methods to prove what CIOs intuitively know — that greater process automation and IT usage will make operations smoother and workers more productive. I think we're now at the point of walking the walk. In other words, IT is taking its automation expertise out of the data center and into the larger corporation — and even to the extended value chain — to benefit all stakeholders. It doesn't matter who "owns" the process or which approach is taken; it's clearly time for CIOs and their business peers to work together — and that's what increasingly seems to be taking place.

 

This month, our Smart Practices article features several CIOs who are taking an active role in business-process optimization efforts, including Sirva Inc., Archstone property management, and in Australia, the state of Victoria's Department of Human Services.

 

At Sirva, a global provider of relocation services, IT was involved early on in a business-process management overhaul to help reengineer and standardize nearly two dozen core processes. Interestingly, Erik Keller led the project and worked with process owners on the transformation before he took the CIO title last year — so he's well acquainted with Sirva's business requirements.

 

You can also read our Smart Insights Q&A with Peter Ghavami, author of the book, Lean, Agile and Six Sigma Information Technology Management (2008, CreateSpace). Ghavami offers some practical advice for IT executives who want to understand and adopt the methods, and he also encourages you to persuade other departments to follow the practices as well.

 

Aberdeen Group Research Analyst Michael Lock sums up well when he says: Business/IT alignment "has become somewhat of a cliché in the business world." But what that alignment really does "is to leverage the technical expertise residing in the IT department in order to discover and improve activities" that have the most potential to drive revenue or remove cost in the rest of the business. And isn't that the real bottom line that everyone seeks?

 

Please let me know how process automation is accelerating revenue goals at your business. I invite your comments at:editor@smartenterpriseexchange.com.

 

Paula Klein
Editor

Smart Enterprise Exchange



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