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We all get so immersed in our busy professional lives that we often forget to reflect on the big picture and human side of information technology and its role in global society. I was reminded of this when I recently spoke with Jiten Patel, whom I had the pleasure of working with when he was CIO at the microfinance organization, FINCA.

 

Like you, Jiten works in IT-driven organizations and deals with the complexities of delivering secure consumer technologies and cloud computing services to internal and external stakeholders. In particular, his lens is open to the worldwide view — especially, developing nations. In his current role as CEO of MicroPlanet Technologies, Jiten provides cloud services to microfinance institutions that, in turn, make microloans in Latin America, Asia and Africa.

 

For some of us, it’s difficult to connect the dots between high-technology platforms such as cloud computing and the poverty, lack of infrastructure and instability that many of the world’s populations face. We frequently hear about the boom in cell phone use in developing nations and the growth of high-tech industries such as call centers, often outsourced from U.S. businesses. But the realities of unreliable electricity, lack of Internet connectivity and insufficient skills are far more common. As Jiten writes in his blog on Smart Enterprise Exchange this month, information and communication technology (ICT) holds out promise and opportunities for these nations despite huge challenges. I encourage you to comment on his blog and to get involved as you can. You can also join a group on this site to discuss issues with your peers in London, India or Mexico Or on the topics of cloud computing, green IT or Web 2.0.

 

 

 

All you need to do is scan the headlines to see stories about ICT’s role in economic growth in countries from South   Africa to Kenya; Brazil to the Philippines. Brazil this month announced that it is offering 75,000 scholarships for secondary students to study science and engineering — fields that lag significantly behind the study of humanities. Right now, Brazil has a shortage of qualified applicants for the high-tech industries that are growing most quickly. This contrasts with other fast-developing nations, such as India and the Philippines, where graduate choices are heavily skewed toward computing, science and engineering.

 

If you’d like a more academic explanation of global economics, several upcoming new business books may provide helpful background and food for thought. The basic principle of Western capitalism is the subject of two upcoming business books — each with a different conclusion. Based on previews of the book Capitalism at Risk: Rethinking the Role of Business, co-authors and Harvard Business School professors Joseph Bower, Herman Leonard and Lynn Paine, argue that while governments must play a role, businesses should take the lead in sustaining market capitalism. Due out in October, the book explains how business “must serve both as innovator and activist, developing corporate strategies that effect change at the community, national and international levels.”

 

By contrast, Standing on the Sun: How the Explosion of Capitalism Abroad Will Change Business Everywhere, due out next February, contends that new economic models will unfold as the emerging economies of the world — primarily, Brazil, India, China and others — surge forward. The co-authors, Christopher Meyer and Julia Kirby, ask: “As these fast-growing, low-income economies mature, will they adopt the practices of the old guard or will they make their own way, and create the next prevailing version of capitalism?”

 

Finally, in India Inside: The Emerging Innovation Challenge to the West, due out in November, leading management experts Nirmalya Kumar and Phanish Puranam describe the quiet, but dramatic rise in innovation occurring in India — from B2B products and R&D outsourcing to process and management innovation. The authors maintain that “for certain kinds of innovation, the long-held monopoly of the developed world is over.”

 

So, as some of you wind down the last days of summer holidays, or perhaps as you travel the globe, observe the rise of technology and weigh its implications for future economies. Then consider: What role will you and your enterprise play on this global stage?

 

 

Paula  Klein

Editor and Community Manager

Smart Enterprise Exchange

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While highly publicized consumer technologies are top of mind for most CIOs, there are several other critical trends — many of them directly related to mobile and consumer technologies, but not as glitzy — that they must grapple with concurrently.

 

Chief among these nitty-gritty IT concerns is the nearly out-of-control proliferation of data. This is the result of the huge amounts of information created in cyberspace. As writer Bob Violino tells us in his feature article this month, data centers have always dealt with big amounts of data but now, it’s not uncommon for organizations of all types — not just scientific, number-crunching businesses such as Geostellar — to handle massive petabytes of digital data created on tiny smartphones and tablet computers.

 

“Clearly,” he notes, “this data blast is on the minds of IT executives.” Dick Csaplar, Senior Research Analyst at Aberdeen Group, says that “managing the explosion of data is usually cited as the No. 1 pressure” among his clients.

 

Geostellar has two separate infrastructures — an internal infrastructure with powerful, dedicated servers, and a public cloud-based environment — for managing its computational information. But it’s much tougher for smaller, less-sophisticated enterprises to keep pace.

 

The Missouri State Highway Patrol in Jefferson   City, Mo., for instance, has seen data volume triple in the past decade, from less than one terabyte to nearly 30 terabytes today. Much of this has come from electronic media such as digital video, audio and photos, according to CIO Clifford Gronauer. And with municipal dollars in short supply, it’s not easy to justify the spending.

 

This trickle-down may be what Andi Mann, VP of Strategic Solutions at CA Technologies, meant when he told Smart Enterprise Exchange recently that enterprises are not prepared for the fallout from consumer technologies and the “fundamental change” that they are causing. Infrastructure issues — from standardization, to security, to desktops — need new management strategies and governance, he says.

 

While there are tremendous opportunities for bold leadership and innovation, adoption of consumer IT in the enterprise will be “a hard transition,” Mann says. Many old ways just won’t work any more, and new spending may be required as well.

 

Data center staffing also reflects the uncertainty that’s afoot. In his blog about IT employment trends, John Longwell, VP at Computer Economics, says that although data center functions largely seem to have survived the worst of the global recession, “it may be too early to see the full impact of current data center technology shifts on IT employment.” Cloud and SaaS models may mean fewer data centers but more jobs for managers and support personnel, according to his current research. What new positions is your IT department seeking and which are on hold?

 

Look for more coverage about consumer-driven IT in August as well as commentary on big data trends. You can also read Andi Mann’s blog on consumerization here. As always, share your experiences with your peers on the Exchange.

 

 

Paula Klein

 

Editor and Community Manager

 

Smart Enterprise Exchange

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