It’s not surprising that executive coach Dina Lichtman was able to make a connection between assertive CIOs and the Tiger Moms we’ve been hearing so much about. Regardless of whether you’re a mom, a dad, or neither, I’m sure you can see a few parallels between parenting and managing an enterprise IT operation. Of course, I definitely contend that no matter how loyal you are to your business, the stakes are much higher—and more important-- when it comes to childrearing.
Nevertheless, it does seem that executives often have to decide when to push the envelope and when to go slow. How high can you set expectations, and when do you back off? When does highly innovative give way to high risk?
One example of a CIO who is pushing a technology to the max is Doug Menefee. In a new article, he describes the mobile computing strategy at healthcare provider, Schumacher Group, as “focused on three things: mobile, mobile and mobile.” Every IT solution Menefee’s group implements must have a mobile component and no mobile device is rejected from the corporate network.
While some CIOs may wince at the thought of unlimited access to corporate resources, Menefee is a fearless tiger who would rather embrace than fight consumer technology trends. He understands the challenges, but is moving full-steam ahead in any case.
In fact, he may be taking a well-calculated risk. Major corporations, particularly retailers, are finding new ways to extend mobile apps to their customers. Besides offering its own playlist and free wifi at its coffee stores, Starbucks –and CIO Stephen Gillett--last week continued to lead the industry with a plan to offer mobile payments via smartcards and smartphones. Also this month, OfficeMax expanded its mobile apps so that customers can view ads and order items directly from their smartphones.
Still think mobility is a paper tiger? According to a new report released by Sybase, “90 percent of IT managers surveyed are planning to implement new mobile applications” in 2011, and nearly half believe that successfully managing mobile applications “will top their priority list.”
As we exit the actual lunar Year of the Tiger, how will IT assert itself in your enterprise? What's your view of mobile payment models?
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