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It’s not surprising that executive coach Dina Lichtman was able to make a connection between assertive CIOs and the Tiger Moms we’ve been hearing so much about. Regardless of whether you’re a mom, a dad, or neither, I’m sure you can see a few parallels between parenting and managing an enterprise IT operation. Of course, I definitely contend that no matter how loyal you are to your business, the stakes are much higher—and more important-- when it comes to childrearing.

 

 

Nevertheless, it does seem that executives often have to decide when to push the envelope and when to go slow. How high can you set expectations, and when do you back off? When does highly innovative give way to high risk?

 

 

One example of a CIO who is pushing a technology to the max is Doug Menefee. In a new article, he describes the mobile computing strategy at healthcare provider, Schumacher Group, as “focused on three things: mobile, mobile and mobile.” Every IT solution Menefee’s group implements must have a mobile component and no mobile device is rejected from the corporate network.

 

 

While some CIOs may wince at the thought of unlimited access to corporate resources, Menefee is a fearless tiger who would rather embrace than fight consumer technology trends. He understands the challenges, but is moving full-steam ahead in any case.

 

 

In fact, he may be taking a well-calculated risk. Major corporations, particularly retailers, are finding new ways to extend mobile apps to their customers. Besides offering its own playlist and free wifi at its coffee stores, Starbucks –and CIO Stephen Gillett--last week continued to lead the industry with a plan to offer mobile payments via smartcards and smartphones. Also this month, OfficeMax expanded its mobile apps so that customers can view ads and order items directly from their smartphones.

 

 

Still think mobility is a paper tiger? According to a new report released by Sybase, “90 percent of IT managers surveyed are planning to implement new mobile applications” in 2011, and nearly half believe that successfully managing mobile applications “will top their priority list.”

 

 

As we exit the actual lunar Year of the Tiger, how will IT assert itself in your enterprise? What's your view of mobile payment models?

Share your thoughts here...

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Revitalizing IT

Posted by Paula Klein Jan 6, 2011

You will find several new blog posts from global thought leaders and articles around the topic of reinvigorating IT and the CIO role this month. It's not an entirely new topic, but there does seem to be renewed pressure and urgency to get it right this time. IT has value to the enterprise, that's not disputed. But demonstrating that value and making smart investments that will pay short and long-term dividends for the business, are now at stake.

 

I was intrigued by consultant Pete DeLisi's premise that Strategic CIOs are still hard to find--even after decades of data and reports saying how critical big-picture thinking is for IT executives. How can that be? Do you agree that long-term planning and goal-setting are still key parameters?

 

My own feeling is that the pace of business today requires new definitions of strategy and new metrics to assess IT success. Three- and even two-year plans are nearly impossible to follow anymore; flexibility trumps goal-setting in nearly every situation, in my view. CIOs must jump in with both feet.

 

Cranfield School of Management professor Joe Peppard also tackles IT performance issues in his blog where he concludes that, "At the fundamental level, we seem to have a “knowing-doing”  gap. We know what needs to be done to improve success levels, but the doing just doesn’t happen." That seems clear, however, he too, suggests a traditional approach to solving the problem: better business cases. My sense again is that following better processes alone won't close the gap.

 

A prime example of a CIO who has revitalized IT and restored credibility and leadership to his role is Steven Elefant, at Heartland Payments. Heartland's experience is as real-world as it gets in today's IT/ business environment. Steven was hired in 2009 after a series of highly publicized major data breaches rocked Heartland’s business and its credibility. His mission was to revamp the organization’s approach to end-to-end encryption — a game-changer for the company. As Steven told our writer, Karen Schwartz, the opportunity “was about taking security to the next level, both in the company and in the industry.”

 

The story goes on to say that Elefant’s accomplishments are what many CIOs aspire to — using technology as a tool to move the company forward. The most successful CIOs, says Scott Archibald, a Managing Director at Bender Consulting, run their departments like business units and “can navigate the political battles in the boardroom [and] leverage technology for the business,” he says. For many CIOs, “it’s a difficult transition to make,” he says, “and it’s still fairly uncommon.” Nevertheless, that’s “what sets apart the top-notch CIOs from the others.”

 

Increasingly, there's no playbook for CIOs to follow; each is on their own to match available IT to the business' needs. Some may rely on 'strategic planning,' others fluidly tackle one major issue at a time--either way, results are what matter.

 

What's your game plan to revitalize your role in 2011? Please share your thoughts and experiences with your peers.

We encourage your feedback. Reach out via the "Contact the Editor" and "Contact the Concierge" services for any needs, questions or comments. We look forward to serving you!

Paula Klein, Smart Enterprise Exchange Editor
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Ellen Lalier, Smart Enterprise Exchange Concierge
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phone 516-562-5727; fax 516-562-5466